Full job description

Client Services Coordinator

Location: Chessington, KT6

Salary: £30,000

Type: Permanent, Full Time

Hours: 40 hours per week, Monday–Saturday

Annual Leave: 20 days + UK public holidays

We are looking for a proactive and organised Client Services Coordinator to join our clients established international courier company.

Shift Pattern

• 6:00am–2:00pm and 1:00pm–9:00pm on a rotational basis
• Must be flexible and available to work both shifts
• Saturday shift twice per month, paid at overtime

Key Responsibilities

• Monitor and manage drivers throughout daily operations
• Liaise with customer service teams and provide excellent customer service
• Monitor inbound and outbound shipments and deliveries
• Use Verizon tracking systems to monitor vehicles and driver activity
• Manage operational issues including delays, breakdowns and rescheduling
• Prepare operational reports and maintain accurate records
• Support driver management and ensure compliance with company procedures
• Coordinate with UK stations and international partners
• Undertake ad-hoc driving duties when required
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