WHO ARE WE?

Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR Triple M & the Hit Network. With the ability to reach 95% of the population through our Radio, TV, and Digital channels, we’re on a mission to Entertain, Inform & Inspire all Australians Anytime. Anywhere!
In 2021 we launched LiSTNR, a curated and personalised Audio-On-Demand destination. It is home to the Hit & Triple M Networks, 25 music stations, and over 500 podcasts. LiSTNR is Australia’s #1 podcast network reaching more than 8 million monthly listeners.

EXPERIENCE WE’RE LOOKING FOR:

• Strong skills across the Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
• Exceptional communication skills, both written and verbal
• Ability to problem solve and navigate challenges with a positive mindset
• Experience in managing client databases, and research programs

We are values driven at SCA - if you align with our core values, you’ll be a great addition to the team:

• We’re Better Together
• People are our Power
• Always Curious
• We Push Doors Open
• Be Genuine

ABOUT THE ROLE:

We’re looking for a Client Service Coordinator to join our Sales team based in Brisbane. In this role, you will play a key part in ensuring the seamless operation of the sales team by delivering exceptional support to Account Managers and Sales Managers. Your efforts will be crucial in enhancing both internal and external client satisfaction and driving revenue growth for the company.

WHAT YOU’LL BE DOING:

• Provide administrative support to nominated Account Managers in an effective, detailed and timely manner
• Deliver a high level of client satisfaction through providing prompt, customer focused and professional responses to enquiries and requests, especially questions from clients and with client requirements (i.e. bookings, material, rates, and research)
• Proactively provide support and embrace joint responsibility with Account Managers for client activity and internal reporting activity in the following areas:
• Post Campaign Reports
• Designing, preparing and checking client proposals
• Booking procedure – writing, client authorisation, entering, checking confirmations, providing client with confirmations, filing of broadcast agreements with appropriate paperwork attached
• Creative process – briefs (when appropriate), client approval, material instructions
• Client pre and post times
• Account Queries and Follow Up
• Revenue reporting
• Salesforce – accurate management of client database
• Development and management of filing systems to ensure effective workflow for Account Managers and Sales Managers