Client Services Director at Element Materials Technology

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Strategic Account Management, Market Trend Analysis, Team Leadership, Client Experience Enhancement, Technical Expertise, Issue Resolution, Budget Management, Training and Development, Quality Standards Compliance, Marketing Strategy, Revenue Growth, Environmental Consultancy, Analytical Chemistry, Customer Care Planning, Communication Skills

Industry

Manufacturing

Description

Overview Element has a new and exciting opportunity for a CLIENT SERVICES DIRECTOR, based at our busy laboratories in Deeside. The successful candidate will lead on Element Deeside’s client experience, with a particular focus on maintaining strong client relationships. The CSD will identify developing market trends and, with technical colleagues, shape the innovation of our service offering. The role includes strategic account management and local commercial team leadership. The Client Services Director is a key member of the Deeside senior leadership team, working closely with operational and technical leaders in shaping strategic plans, guiding team development, and leading by example with clients. The role is part of both the environment division sales team and the senior leadership team of Deeside and must collaborate closely with commercial, operational, and technical managers and colleagues. Element Deeside is the largest analytical chemistry laboratory within the Element Group and the market leading UK laboratory undertaking the testing of soils, waters, wastes, oils, NAPLs, ambient air, soil vapours and gases from all over the world. The laboratory undertakes high volume routine analysis as well as offering bespoke method development, technical support and hydrocarbon forensic interpretations to enhance the support we can deliver. The laboratory has an international reputation for service excellence and supports clients that require a higher level of technical expertise, reliability in data quality and seamless project management from sample collection to timely delivery of data in the format of choice. Responsibilities Serve as the primary point of contact for key clients, ensuring timely communication, issue resolution, and providing guidance. Act as the client's empathetic technically expert friend, helping them perform effectively whilst building the relationship and Element revenue Strive for growth in both price and volume, based on ever stronger client relationships Develop and implement strategies to enhance the client experience and support business growth Establish a pro-active strategic account manager / customer care plan to deepen relationships with existing clients and support revenue growth. Work closely with the GM and CSM so the division between sales and operations is invisible to our clients Develop a strong marketing approach, raising lament profile consistent with our brand values and market position, working with professional marketing colleagues Lead strategic client issue resolution, taking service receover situations as a revenue growth and relationship strengthening opportunity Work to budget, looking to optimise the client satisfaction and outputs in relation to cost Facilitate training and development programs for client services staff to maintain high standards of professionalism and technical knowledge Work consistently with UKAS standard (ISO 17025 and MCERTS) to ensure that the agreed quality standards and requirements are continually adhered to Skills / Qualifications Degree or equivalent preferred Minimum of 3 years management experience, preferably in a client-facing role Minimum of 10 years client-facing experience including consultancy in environmental industries Experience of TIC industry helpful but not essential Aptitude for understanding technical detail helpful Benefits of working at Element 33 days annual holiday, consisting of 25 days annual holiday and 8 days publicX4 Life AssuranceLegal & General Pension scheme with total contributions up to 12%Enhanced Company Sick Pay Health cash planFree Onsite RefreshmentsRecommend a Friend BonusPerks At Work Discount Scheme #LI-JD2 Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) “If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com”

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Responsibilities

The Client Services Director will serve as the primary point of contact for key clients, ensuring timely communication and issue resolution while striving for growth in both price and volume. They will develop strategies to enhance the client experience and lead the local commercial team in achieving business growth.