Client Services Director - Sensory and Consumer Science at Eurofins

Reading, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consumer research, Sensory science, FMCG product testing, Quantitative research, Qualitative research, Strategic planning, Business development, Financial planning, Team leadership, Client relationship management, Project management, Data analysis, Market trends analysis, Proposal development, Mentoring, Communication

Industry

Medical and Diagnostic Laboratories

Description

Company Description Who we are We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal care, and other consumer products. We have 19 proprietary state-of-the-art facilities across France, Germany, Italy, Switzerland, Spain, United Kingdom, Morocco, China and the USA, and cover more than 65 countries through our network of approved partners. SAM provides tailor-made solutions, delivering actionable guidelines to make our clients’ brands and products memorable. SAM is a great place to work. Join SAM to work with the most competent, creative, and fun team in the industry and let your work, opinions and ideas contribute to the future of sensory and consumer research. Become your most extraordinary self with support and development throughout your career. Best in class Join our very diverse team of sensory scientists, food technologists, statisticians, psychologists, sociologists, strategic thinkers, marketeers, field managers, technicians and other sensory and research experienced colleagues. We're proud to be part of the Eurofins Group World-leader in Testing for Life. With about 61 000 employees, Eurofins is a global leader in testing services and over the last 20 years has been one of the fastest growing companies in the world, thanks to its innovation in technology and service. Job Description Client Service Director/Senior Research Director is responsible and accountable for key accounts in the cluster, as well as holding joint responsibilities for the strategic, resourcing and financial planning for the business. Commercial and strategic: Positively and proactively feed into the strategic direction of the business, with a focus on FMCG consumer and sensory product testing Engage with clients to understand needs, both unmet and emerging Innovate and ideate: proactively develop and deliver commercially viable (ideally scalable) methodologies/solutions/tech to market Work with senior team to ensure finances are accurately tracked, recorded and reported Pro-actively look for new business and business development opportunities Engage with broader industry to ensure understanding of sector trends: feed back to the business (AI, emerging trends etc) Team: Collaborate across departments and clusters to enhance internal synergy and client value; foster a ‘one SAM’ mentality and delivery style Work within senior team to resource fairly and sustainably across business and within direct team Line manage a senior team of ~6 researchers Ensure team members receive appropriate coaching and training Mentor team members in research skills, leadership, and career development Ensure outputs from team members meet the expected standards of quality and insight Accounts: Serve as the primary contact for key accounts Lead client relationships and ensure consistent communication across project lifecycles Drive business development and identify growth opportunities Develop and implement long-term strategic plans aligned with company objectives Ensure accounts meet revenue targets and maintain profitability Support pricing strategies and contract negotiations Act as visible ‘point of escalation’ on smaller accounts Demonstrate and role-model engaging, inspirational and pro-active with clients: showcase ‘trusted partner’ framework Projects Provide guidance on complex proposals, tenders, and client presentations Ensure alignment of project execution with strategic goals Supervise research teams to ensure timely, high-quality project delivery Support on strategic recommendations and story-led reporting Manage team resources and budgets effectively Hold teams accountable to accurate reporting and tracking of commercials on each project Hands-on involvement in specialist/high profile/strategically significant projects Qualifications Minimum 10 years in the industry Significant FMCG product testing experience: practical experience of core product testing methodologies: i.e. HUTs, CLTs, IDIs Significant experience in quantitative consumer research methodologies Solid understanding of qual research: minimum requirement is knowing when to recommend qual/bring in qual experts from within SAM Able to deliver powerful project and strategic recommendations in story-led formats Strong commercial acumen: planning, predicting, tracking and reporting of financials Significant experience in a Senior Research/Director role Hold teams accountable to high standards for holistic client service Strong leadership abilities to manage teams and oversee large-scale research initiatives Proficiency in MS Office: Word, Excel, PowerPoint, etc Excellent organisational and problem-solving skills Rigorous, responsive and proactive Excellent written and oral communication skills in English

Responsibilities

The Client Services Director is responsible for managing key accounts, driving business development, and overseeing strategic and financial planning for the cluster. They also lead and mentor a senior research team to ensure high-quality project delivery and client satisfaction.