Client Services Engineer at SIGMA SOFTWARE INC

Foster City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows 10, Ubuntu, Chrome OS, MacOS, VMware, Google Workspace Administration, Networking, Endpoint Security, ServiceNow, Active Directory, Single-Sign On, Endpoint Management, Scripting, Problem Solving, Communication

Industry

IT System Custom Software Development

Description

Client Services Engineer Onsite in Foster City, CA | at least 4 days in office As a member of the Client Services team, a Client Service Engineer will be responsible for Sigma Software Vertex’s employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience. Responsibilities: - Provide technical support for all end user technology services via ServiceNow and Slack. - Research, install/implement, and upgrade internal systems and Saas platforms. - Support conference room systems, printers, digital signage, and other office equipment. - Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience. - Create and maintain documentation for internal team processes and user-facing support articles. Qualifications: - 3 years of experience in a similar IT Support / Admin role. - Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment. - Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.) - Experience with Google Workspace administration and troubleshooting. - Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.) - Strong security foundation and endpoint or user best practices. - Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools. - Strong knowledge of Active Directory account administration. - Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.) - Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.) - 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.) - Exceptional verbal and written communication. - Strong critical thinking, problem solving, and prioritization skills. Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Retirement Plan (401k, IRA) Free breakfast and lunch

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Provide technical support for end-user services and manage internal systems and SaaS platforms. Collaborate on client-side projects to improve security, efficiency, and user experience while maintaining technical documentation.