Managed ticketing, reservations, and fare processing for Air India passengers, contributing to a 15% increase in booking revenue.

 Resolved passenger booking and service issues efficiently, improving customer satisfaction by 20%.

 Streamlined ticketing and booking workflows, cutting processing errors by 10% and improving turnaround time.

 Maintained accurate passenger databases and managed high-volume bookings, EMD issuance, and reservation-change enquiries.

 Ensured full compliance with aviation safety and dangerous goods regulations (DGR CAT 9, Safety Management Systems) across daily ground operations.

 Coordinated across internal and external stakeholders to maintain seamless communication for passenger service delivery.

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