Full job description

Your new company

Hays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based.

Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.

Your new role

As a Client Services Executive, you will:

• Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries
• Accurately obtain and record client information using case management software
• Escalate new enquiries to relevant departments and record feedback promptly.
• Maintain an up-to-date understanding of all internal departments and services
• Manage workloads effectively, ensuring tasks and shared inboxes are completed and cleared daily
• Assess incoming enquiries and provide accurate quotes where applicable.
• Support departments with matters of opening and completion of checks
• Demonstrate flexibility and adaptability to meet the changing needs of the team and wider business

What you'll need to succeed

• Proven experience in a client-facing or customer service role, within professional services
• Excellent written and verbal communication skills
• Highly organised, with the ability to prioritise workload independently and meet agreed service levels.
• Strong attention to detail and accurate data entry skills
• A strong academic background
• Demonstrable experience achieving or exceeding KPIs
• Knowledge of Proclaim (or other case management systems)
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