Client Services Executive - Hybrid at Experian

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Client Services, Prospect Identification, Outbound Calling, Proposal Sending, Follow Up, Customer Onboarding, Customer Service, Communication, Relationship Building, Time Management, Prioritization, Computer Literacy, Microsoft Office, Commercial Judgement, Problem Solving

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description As a Client Services Executive, you'll help grow our TenderLink subscription base through new sales. Reporting to Australasian Sales & Services Manager, you'll identify prospects, engage with them by phone and email, and provide exceptional customer service to ensure long-term relationships. Work that matters - What you'll do Identify prospective clients using a vertical sector approach (e.g., IT, Telecommunications and Construction). Make outbound calls daily, send proposals, and follow up with prospects. Ensure customers are onboarded and set up for success. Respond to inbound queries promptly and professionally, maintaining high customer satisfaction. Record all communications for future reference. Analyse customer feedback to improve processes and products. Qualifications What You'll Bring 2+ years of experience in sales or a similar role. Strong communication skills both verbal and written. Ability to build relationships with professionals in medium to large organisations. Effective time management and prioritisation skills. Computer literacy (Microsoft Office). Commercial judgement and problem-solving ability. A collaborative, respectful approach and commitment to ethical business practices. Additional Information Benefits/Perks: Novated Leasing & Salary Packaging Great compensation package and bonus / commission plan Core benefits including Experian shares discount and wellness program Flexible working environment, hybrid model Flexible time off including volunteer time off, personal leaves and paid holidays 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here #LI-Onsite Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time

Responsibilities

The Client Services Executive will be responsible for growing the TenderLink subscription base through new sales by identifying prospects, engaging them via phone and email, and ensuring long-term relationships through exceptional customer service. Key activities include making outbound calls, sending proposals, following up with prospects, onboarding customers, and promptly responding to inbound queries.