Client Services Executive at Propelis

, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Account Management, Communication, Interpersonal Skills, Microsoft Office, SAP, Pre-press, Printing, Packaging, Colour Management, Artwork Preparation, Invoicing, Resource Assignment, Process Improvement, Technical Instruction Translation, Master Data Management

Industry

Marketing Services

Description

Primary responsibilities: * Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries. * Responsible for project management. * Manage client accounts and maintain good rapport with clients. * Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice. * Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams. * Manage the quality of the product and ensure on-time delivery. * Handle the preparation of documented work orders. * Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. * Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. * Manage scheduling of work from client across functions. * Work with cross-functional groups in support of fulfilling customers' unique requests. * Attends client meetings as needed; familiar with processes, capacity, timelines, etc. * Ensures high quality standards in all client deliverables. * Partners with the client, Client Growth, and project teams to resolve identified project issues. * May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed. * Continuously identify and implement improvements in process efficiency and effectiveness. Job Requirements: * Secondary School/ Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job. * At least 2 years working experience either in a project management, client services, customer services, account management and sales is preferred. * Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage. * Knowledge of artwork preparation and/or colour management will be added advantage. * Proficient in English language both spoken and written. * Proficient in Microsoft Office. * Knowledge in SAP will be added advantage. * Mature, hardworking and able to work in a fast-paced environment. * On-the-job training will be provided.

Responsibilities

Acts as the primary point of contact for clients and internal production teams to manage the end-to-end project lifecycle. Responsible for coordinating resources, ensuring quality standards, and managing financial documentation including estimates and invoices.