Client Services Executive at Propelis

, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Account Management, Communication, Interpersonal Skills, Microsoft Office, SAP, Pre-press, Printing, Packaging, Artwork Preparation, Colour Management, Invoicing, Resource Assignment, Process Improvement, Technical Instruction Translation, Scheduling

Industry

Marketing Services

Description

Primary responsibilities: * Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries. * Responsible for project management. * Manage client accounts and maintain good rapport with clients. * Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice. * Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams. * Manage the quality of the product and ensure on-time delivery. * Handle the preparation of documented work orders. * Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. * Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. * Manage scheduling of work from client across functions. * Work with cross-functional groups in support of fulfilling customers' unique requests. * Attends client meetings as needed; familiar with processes, capacity, timelines, etc. * Ensures high quality standards in all client deliverables. * Partners with the client, Client Growth, and project teams to resolve identified project issues. * May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed. * Continuously identify and implement improvements in process efficiency and effectiveness. Job Requirements: * Secondary School/ Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job. * At least 2 years working experience either in a project management, client services, customer services, account management and sales is preferred. * Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage. * Knowledge of artwork preparation and/or colour management will be added advantage. * Proficient in English language both spoken and written. * Proficient in Microsoft Office. * Knowledge in SAP will be added advantage. * Mature, hardworking and able to work in a fast-paced environment. * On-the-job training will be provided.

Responsibilities

Acts as the primary point of contact for clients and internal production teams to manage the full project lifecycle from estimation to invoicing. Ensures high-quality deliverables and on-time delivery while continuously improving process efficiency.