Client Services Executive at SGS

Mount Wellington, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Account Management, Customer Satisfaction, Sales, Reporting, Business Development, CRM Systems, Complaint Resolution, Operational Excellence, Audit Operations, Scheduling, Proactive Sales, Relationship Building, KPI Compliance, Invoice Management, Stakeholder Engagement

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world. Our world-leading services in the Business Assurance division within SGS enable clients to demonstrate that their products, processes, systems or services are compliant with local, national and international regulations and standards. Job Description Are you passionate about building strong client relationships and delivering exceptional service? SGS is seeking a Client Services Executive to develop, manage, and maintain business relationships within our Audit business, ensuring exceptional customer service and operational excellence. What you’ll do: Deliver high-quality, value-driven client services with a focus on quality, productivity, and safety. Maintain outstanding levels of customer satisfaction. Build and nurture strong relationships with existing clients and key stakeholders. Drive operational sales within the Audit business for existing accounts. Manage client-specific requirements, including reporting for key accounts. Identify new business opportunities through proactive sales and marketing activities. Plan and schedule client visits, ensuring KPI compliance. Monitor and follow up on overdue invoices as required. Maintain accurate client data in CRM systems and keep all databases up to date. Report and resolve client complaints promptly through OIMS systems. Escalate any non-conformance issues to management as needed. Qualifications To succeed in this role, you will possess: Strong key account management and customer service skills. Demonstrated experience and working knowledge of client services operations. Comprehensive understanding of audit operations and scheduling. Additional Information Why Join SGS? Work with a global leader in quality and integrity. Be part of a collaborative and supportive team. Enjoy opportunities for growth and development. Apply now and take the next step in your career with SGS!

Responsibilities

The Client Services Executive will develop, manage, and maintain business relationships within the Audit business, ensuring exceptional customer service and operational excellence. Responsibilities include delivering high-quality client services, managing client-specific requirements, and identifying new business opportunities.