Client Services / Hub Assistant at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

58000.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, IT Skills, Teamwork, Independence, Judgement, Supportive Approach

Industry

Higher Education

Description

Company Description Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University. Job Description Te Whiwhinga mahi | The opportunity Te Tumu Herenga | Libraries and Learning Services at the University of Auckland is seeking an enthusiastic and engaging person to join our team as Student Hub and Client Services Assistants based at the City Campus. Our team includes Student Hubs, Libraries and Information Commons. We are responsible for providing high-quality, customer-focused services to all our customers within Te Tumu Herenga and the wider University community, enabling them to successfully negotiate across a wide range of critical tasks. This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey. This is a full-time, role and is based at the Davis Law Library, with the following hours and days of work: Monday, Tuesday, Wednesday - 12pm - 8pm, Saturday / Sunday 9am - 5pm – 37.5 hours per week. The salary range for this role is $54,405 - $58,000 prorated per annum depending on experience and qualifications. For more detailed information, please refer to the Position Description. He kōrero mōu | About you We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries. Nga Pūkenga Motuhake | Important Skills To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team. As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 24/10/25 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. We will only consider applicants with the current right to work in NZ. Please note that we may close the advert earlier if we find a suitable candidate. Please reach out to Brent Partner - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email. Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

Responsibilities

The role involves providing high-quality, customer-focused services to students and the wider University community. Assistants will connect students to self-service options and refer them to specialist staff as needed.