Why this Job is important to us
State Street Global Delivery provides asset owners and asset managers access to financial information and tools essential for effective investment solutions. From core custody, accounting, fund administration, shareholder recordkeeping, and performance, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate. Our services help our clients make better investment choices and generate wealth for their customers and beneficiaries.
Who we are looking for
Under the direction of the Manager, responsible for the day-to-day servicing of client relationships, acting as a primary point of contact for client inquiries and requests. Works with the internal teams coordinating services for fund/product start-up/conversions, restructures and interacting with Accounting Operations and global COE’s for the overall service delivery of their assigned clients. May have responsibility to audit and coordinate the daily work of others.

What you will be responsible for

• Respond in a timely manner to inquiries from external and internal clients
• Perform assigned daily operations and processes including, but not limited to:
• Assist with Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up
• Assist with online support for various client-facing applications
• Ensure timely and accurate production of client-customized reporting and collects data and produces customer report cards
• Assist with data collection for risk/compliance reporting
• Respond in a timely manner to inquiries from operational COEs, BU Shared Services and BU Accounting Operations.
• Elevates unresolved issues/problems to manager/officer.
• May monitor and review daily work of Client Operations Associates to ensure accurate and timely execution.
• Provides on the job training to new staff and assists new staff with attainment of understanding of job responsibilities.
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
• Other duties as assigned.

Education and Preferred Qualifications

• Bachelor’s degree with business related coursework or equivalent. B.S. degree in Accounting or Finance preferred
• 2+ years of related custody and/ or fund accounting experience is an asset
• Knowledge of securities markets, language and products as well as legal and regulatory requirements
• Strong knowledge of MS Office applications, and spreadsheet proficiency
• Strong organizational skills and ability to prioritize assignments under tight deadlines
• Attention to detail
• Strong interpersonal and communication skills in both verbal and written forms
• Ability to work as a team player
• Ability to prioritize assignments under tight deadlines
• Solid understanding of operational functions within both custody and fund accounting

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

• Respond in a timely manner to inquiries from external and internal clients
• Perform assigned daily operations and processes including, but not limited to:
• Assist with Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up
• Assist with online support for various client-facing applications
• Ensure timely and accurate production of client-customized reporting and collects data and produces customer report cards
• Assist with data collection for risk/compliance reporting
• Respond in a timely manner to inquiries from operational COEs, BU Shared Services and BU Accounting Operations.
• Elevates unresolved issues/problems to manager/officer.
• May monitor and review daily work of Client Operations Associates to ensure accurate and timely execution.
• Provides on the job training to new staff and assists new staff with attainment of understanding of job responsibilities.
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
• Other duties as assigned