POSITION OVERVIEW:

Reporting to the Vice President, Client Care & Services, you will effectively manage the day-to-day operations of CHATS’ Adult Day Programs and ADP@Home Spoke, including supervision of staff, students, and volunteers. You will be responsible for ensuring high-quality, person-centred care through intake, assessments, program planning, case management, and transitions within CHATS’ Wellness Framework. This position is accountable for program standards, service targets, and quality outcomes across all CHATS ADP sites across York region and South Simcoe.
Full-time position, 35 hours per week, 8:30am - 4:30pm - Monday to Friday with On-Call expectations and occasional work outside of business hours including evenings/weekends to attend organization-related events and flexibility for support during emergency situations.
Hybrid work environment with base location as CHATS Head Office in Aurora.

WHY JOIN US?

• Be part of a mission-driven, supportive, and innovative organization.
• Lead a team that delivers meaningful impact to older adults and caregivers every day.
• Comprehensive benefits package.
• Ongoing training and professional development opportunities.
• Staff appreciation events
• Rewards and recognition programs
• A workplace culture grounded in CHATS’ Wellness Framework and Relationship-Based Care.
  If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we’d like to hear from you!

WHAT YOU BRING TO THE ROLE:

• Degree or diploma in Management, Health or Social Services, or equivalent, combined with 5 years’ experience in community support services.
• Demonstrated program development and management experience.
• Proven experience building partnership and fostering community development within diverse communities.
• Experience in managing, supporting and developing self-managed teams.
• Exceptional communication, interpersonal and leadership skills to build high performance teams.
• Excellent skills in risk, crisis and conflict management including customer relations/service.
• Financial management skills, budget and fiscal monitoring and reporting.
• Program coordination and case management experience required with an understanding of the principles of recreation/therapeutic programming
• Participate in CHATS quality and safety initiatives and/or committees as required.
• Annually participate in the development of the strategic direction of CHATS, in collaboration with the management team.
• Demonstrated success in developing, implementing, and evaluating services and programs.
• Excellent computer skills with proficiency in MS Word, Excel, Outlook and database applications (GOLDCARE).
• Ability to work outside regular business hours (8:30AM-4:30PM) when required
• A vehicle and valid Ontario Driver’s License required. The successful candidate will have to travel around York Region and South Simcoe.
• Fluency in both official languages (English or French), or other language(s), an asset.