Client Services Manager at ams
California, California, USA -
Full Time


Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

0.0

Posted On

04 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Vendor Management, Legislation, Demand, Coaching, Age Discrimination, Training, Strategy, Operational Excellence, Collaboration, Supply

Industry

Human Resources/HR

Description

ABOUT US

Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we’re dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.
Take the next step in your career journey and discover our exciting opportunities.

SKILLS & EXPERIENCE

  • 4+ years of experience in day-to-day management of team including coaching, training, hiring, disciplinary/termination, promotion, etc.
  • Prior experience working within a Managed Service Provider (MSP) environment is required
  • Vendor management: ensure appropriate staffing vendors are aligned to client needs based on job category, location, supply, and demand
  • Experience managing a small team, demonstrable ability to manage, coach and develop direct reports
  • Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)
  • Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment
  • Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action
  • Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation
  • Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
  • Experience leading virtual/remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed teams
  • Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
  • Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls
  • Experience in the use of recruitment technology and recruitment databases
  • Strong Excel skills
  • Strong Language skills
Responsibilities

THE ROLE

As a Manager, you will be responsible for the recruitment delivery, relationship management and annual budget of a team within a (large complex) client solution. You will support the Senior Manager/ Senior Manager Account Lead/ COD in driving the achievement of the business area’s commercial and people strategy; managing your team to fulfil all contractually agreed quality thresholds.
You will also provide line management and inspirational leadership to your team, driving engagement, retention and wellbeing. You will role model the AMS behaviours, drive succession planning and team/leadership development.

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