WHAT IS THIS POSITION ABOUT?

Derivatives Execution and Clearing (“DEC”) Client Services team supports a comprehensive suite of products (Financial & Commodities ETD Clearing, OTC Clearing) and services from Sale & Client Support, end to end on-boarding, post trades services across BNP Paribas Global Listed Derivatives Clearing capabilities.

The role involves:

• Coordination work to on-board new clients
• Client servicing including relationship management, issue prevention and resolution.

The role involves:

• Coordination work to on-board new clients
• Client servicing including relationship management, issue prevention and resolution

A - Client relationship management and Business As Usual tasks

• To Know Your Client (business, organization, setup, request, expectations etc)
• To document client setup and maintain it up to date
• To prepare, organize and participate to Service Level review with client on regular basis, ensure the follow up and keep informed internal stakeholders
• To be day-to-day contact points for clients mainly on queries or change requests, 2nd level support, information etc
• In case of incident impacting the production (system failures etc), to follow up production incidents and assess client impacts and to inform client of any incident impacting the services
• To analyze client setup evolution requests/ needs and to deploy them upon agreement
• To write down and circulate Client Update and Market Update
• To address clients’ concerns by liaising with Operation team
• To monitor Client cash balances and coordinate any event of defaults
• To ensure client operational communication when needed
• To ensure that processes are followed up as per agreement
• To ensure billing arrangements are performed accordingl