Client Services Manager at Defense Holdings, Inc.

Manassas Park, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Mentoring, Performance Goal Setting, Client Relationship Management, Issue Resolution, Strategic Planning, Reporting, Customer Satisfaction, Customer Retention, Problem-Solving, Interpersonal Skills

Industry

Public Safety

Description

Defense Holdings, Inc. (DHi) Location: Hybrid (US) Employment Type: Full-Time Department: Client Services / Accounts Reports To: Director of Client Services Company Overview Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance. At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions. Position Summary Defense Holdings, Inc. (DHi) is seeking a Client Services Manager to lead a team of client service professionals and ensure the delivery of high-quality service to our clients. The ideal candidate will have experience in managing client accounts, developing strong relationships, and driving customer satisfaction and retention. This role requires strong leadership skills, problem-solving abilities, and a strategic approach to client service. Key Responsibilities Team Leadership & Development Lead, mentor, and develop the client services team. Set performance goals, monitor progress, and provide ongoing feedback. Foster a client-focused culture within the team to ensure client satisfaction. Client Relationship Management Serve as the primary point of contact for key clients and resolve any escalated issues. Develop and maintain long-term client relationships to ensure repeat business. Collaborate with clients to understand their needs and offer tailored solutions. Strategic Planning & Reporting Work with senior management to develop and implement client service strategies. Track client engagement and satisfaction metrics, reporting on success and areas for improvement. Prepare and present regular reports to management on client service performance. Required Qualifications Bachelor’s degree in Business Administration, Management, or related field. 5+ years of experience in client services or account management, with at least 2 years in a leadership role. Strong leadership, communication, and interpersonal skills. Ability to manage multiple client accounts and projects effectively. Preferred Qualifications Experience in government contracting or defense client services. Familiarity with client relationship management (CRM) systems. Core Competencies Leadership: Ability to lead a team and inspire high performance. Client-Centric: Focus on building and maintaining strong client relationships. Problem-Solving: Address and resolve client issues with effective solutions. Strategic Thinking: Develop and implement long-term client service strategies. Work Environment Professional office environment (or hybrid/remote if applicable). May require occasional travel. Must be eligible to work in the United States. Ability to obtain and maintain security clearance may be required. Compensation & Benefits Defense Holdings, Inc. (DHi) offers a competitive compensation package including: Competitive base salary (commensurate with experience) Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) and Holidays Life and Disability Insurance Professional development opportunities Equal Opportunity Employer Statement Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Responsibilities

The Client Services Manager will lead, mentor, and develop the client services team while setting performance goals and fostering a client-focused culture. This role also involves serving as the primary contact for key clients, resolving escalated issues, and developing long-term relationships to ensure repeat business.