DESCRIPTION

The Client Services Manager plays a critical support role in managing a portfolio of strategic accounts, working closely with the Client Partner to ensure the successful execution of client initiatives and drive operational excellence. This role involves day-to-day account management, collaborating with both internal teams and clients to deliver high-quality services and maintain seamless project execution. The Client Services Manager helps implement account growth strategies, tracks project progress, and ensures that client needs are met efficiently while optimizing resources to contribute to long-term success.
In addition to supporting the Client Partner, the Client Services Manager will independently identify and drive opportunities for growth, expansion, and increased revenue with their own set of current clients and prospects.
By building and maintaining strong client relationships and developing new relationships through prospecting, the Client Services Manager directly contributes to both client satisfaction and the profitability of the portfolio, while also positioning themselves for growth in client management and strategic account development.

SKILLS, KNOWLEDGE AND EXPERTISE

• The ideal candidate will have 4-6 years of relevant work experience, (ideally from media or creative agency background).
• Supporting or managing client accounts and fostering client satisfaction.
• Strong written and verbal communication skills, including client interactions and internal coordination.
• Identifying opportunities for account expansion, contributing to proposals, and supporting business pitches.
• Strong PowerPoint skills to create decks for pitches, client presentations and training materials
• Establishing and maintaining positive client relationships, ensuring satisfaction and trust.
• Ability to work seamlessly with cross-functional teams and support the Client Partner
• Project Coordination: Experience in working with Project Management teams, helping manage project timelines and deliverables across multiple teams.
• Analytical skills to address client issues and internal challenges effectively.
• Creativity, adaptability and eagerness to develop new service lines
• Awareness of industry trends and competitor activities, providing valuable insights for client strategies.
• Strong organizational and time-management skills to handle multiple responsibilities and client priorities.
• Assisting in the preparation of proposals, pitch materials, and presentations for new business.
• A demonstrable interest in consultative selling and relationship-based client management
• You will be an experienced professional and able to bring or develop a deep understanding of the media investment sector
• Strong project management platform (e.g., Asana), Salesforce and MS Office skills
• You have experience operating with key stakeholders within a matrix organization
• Strong relationship-builder/maintainer, high level of communication skills (both written and oral), advisory/consulting skills
• Collaborates effectively across teams and seniority, breaks down silos internally to deliver
• Commitment to supporting diversity and inclusivity.

ABOUT EBIQUITY

About Ebiquity: Creating a Better Media World, Together.
Ebiquity is the world leader in media investment analysis.
We harness the power of data to provide independent, fact-based advice, enabling brand owners to perfect media investment decisions and improve business outcomes.

We are a data-driven solutions company helping brand owners drive efficiency and effectiveness from their media spend, eliminating wastage and creating value. We provide analysis and solutions through five Service lines:

• Media Management
• Media Performance
• Marketing Effectiveness
• Contract Compliance

More than 500 media specialists operate from our 18 offices across 16 countries, covering 80% of the global advertising market and that’s why we want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.
Our Core Values
Collaboration- The foundation on which we build our business, and we put people first, whether they are clients or colleagues
Creativity - We are consistently looking for new ways of doing things and new ways of thinking
Clarity - We prioritise clarity for our clients and colleagues in the way we work, leading with transparency
Courage - We have an unshakeable belief in what we are capable of together as a team

• Client Support: Act as the operational backbone for the Client Partner, supporting day-to-day client interactions, preparing materials for executive-level engagements, and ensuring timely follow-ups on client needs.
• Account Management: Collaborate with the Client Partner to monitor the health of client accounts, developing an understanding strategic need of the client, and identifying opportunities for improvement.
• Project Coordination: Work with internal operations and audit teams, to ensure the successful delivery of client projects, managing timelines and deliverables to meet client expectations.
• Revenue Growth Support: Assist the Client Partner in identifying opportunities for portfolio expansion, including supporting new business proposals, responding to RFPs, and preparing pitches and presentations.
• Proactive Lead Generation and Prospecting: Support the Client Partner and actively prospect and identify new business opportunities, targeting potential clients outside of the current portfolio to drive revenue growth and expand FirmDecisions’s client base.
• Best Practices Development: Contribute to the refinement of tools, processes, and methodologies that improve the efficiency and effectiveness of client management.
• New Product Development: Contribute to the development, testing and implementation of new service lines, ensuring client satisfaction and profitability.
• Problem Solving and Issue Resolution: Support Client Partner to proactively address any client issues or challenges, working with internal teams to provide timely and effective solutions.