Client Services Manager, Eurofins Environment Testing Northern California - at Eurofins

Folsom, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

95000.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Relationship Management, Team Supervision, Productivity Management, Billing, Collections, Issue Resolution, Strategy Development, Training, Compliance, Login Review, Reporting, Invoicing, Proposal Preparation, Conflict Resolution, Analytical Methods

Industry

Medical and Diagnostic Laboratories

Description

Company Description Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. With over 50 laboratories and more than 40 service centers nationwide, Eurofins Environment Testing provides full-service environmental analysis across all 50 states. Our network supports public and private clients—including DoD, DOE, and municipalities—through robust logistics and continuous investment in people, technology, and infrastructure. We offer comprehensive testing for air, water, soil, sediment, tissue, and waste, covering a wide range of analytes including PFAS, metals, VOCs/SVOCs, dioxins/furans, radiochemicals, and more. Job Description Eurofins Environment Testing is seeking a Client Services Manager to join our team! The Client Service Manager (CSM) oversees the Project Management (Client Services) team and is responsible for ensuring a high level of client service and operational effectiveness. This role supervises Project Management staff, manages team productivity, and ensures that client deliverables are completed accurately and on time. The CSM also oversees accounts receivable activities, including billing, collections, and issue resolution, ensuring alignment with facility revenue and cash flow objectives. In addition to operational oversight, the CSM develops and implements strategies to support growth within house accounts while maintaining strong client relationships. The role is also responsible for training Project Management staff and ensuring compliance with required training and ongoing development programs. The CSM ensures the timely and accurate completion of key activities, including login review, reporting, and invoicing performed by the Project Management team. If the role includes direct project management responsibilities, a clear allocation of time dedicated to project work should be defined. The CSM also leads the evaluation and preparation of bids and proposals for new business opportunities and oversees proposal activity for the existing client base. This requires close coordination with operations, sales, and leadership teams to ensure proposals are competitive, accurate, and aligned with operational capabilities. Operating with limited direction, the CSM leads the day-to-day operations of the Project Management team, ensuring consistent delivery of exceptional client service. The role partners closely with senior leadership to implement structure, metrics, and performance measures that support effective communication, prioritization, accountability, and the achievement of corporate and facility goals. The CSM is accountable for managing client relationships from project setup through reporting, billing, and final invoice collection. This includes ensuring projects are properly scoped, executed, and delivered while maintaining strong communication with clients and internal teams. This position consistently acts in the best interest of Eurofins Environment Testing, demonstrating professionalism, integrity, and sound judgment in all interactions. The CSM fosters a Client First culture, reinforcing best-in-class service standards while supporting business growth through proactive client engagement and cross-functional collaboration. Essential Duties and Responsibilities: Laboratory’s primary client representative. Establishes Project Management department annual goals. Establishes Project Management Department policies and procedures. Oversees Project Managers and provides business guidance. Heads projects start up meetings to ensure project objectives are successfully met and hands off project details to assigned Project Manager(s). Establishes and leads regular Project Management department/group meetings. Facilitates client conflict resolution when issues are raised to a level beyond the Project Management staff. Works closely with the Quality Assurance Manager to evaluate and establish project requirements. Ensure client complaints are handled professionally and resolved in a timely manner. Trains Project Managers. Assigns Project Managers to clients/projects. Monitors Project Management workload and reassigns Project Managers to clients or redirects resources to assist during work overloads and absences. Manages sample capacity based on forecast detail. Manages a minimal list of projects/programs for key client accounts. Works with Project Management and operations management to prioritize report production schedules to maximize on time report delivery and minimize the impact of reporting delays. Works closely with laboratory management in laboratory capacity loading decisions. Monitors current accounts receivable status by Project Manager and client. Assigns action items to aging accounts. Provides general sales support to Account Executives for business development activities started in the field. Prepares proposals for new business opportunities. Performs sales activities for house accounts and other clients as needed. Assigns the responsibility for incoming cold calls and processing requests. Sustains growth of the business to maximize market share, profitability, competitive advantage and capacity utilization through the following activities: Identifies and manages client accounts and business opportunities Acquires new accounts by following up on leads, negotiating contracts, and closing sales Clearly communicates our services to new and existing clients Communicates the clients’ needs to the internal organization and fulfills the role of client advocate. Other duties as needed. Qualifications Basic Minimum Qualifications: BS/BA in Chemistry/Sciences (Business Management, or equivalent experience may substitute for a degree) Minimum of 3 years in sales or customer service role; minimum of 2 years management and leadership experience. Working knowledge of Toxic Organic analytical methods and EPA air testing methods, along with familiarity with air sampling products and technologies. Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Basic Minimum Skills and Abilities: Business principles Method application for frequently requested methods Understanding of client markets Experience with financial statements and measures Strong LIMS understanding and/or computer background to understand LIMS applications Strong management skills Effective written and verbal communication skills Conflict resolution skills Ability to handle multiple details and changing priorities Ability to manage personnel issues and conflicts Identify staff strengths and weaknesses to optimize resources Able to work independently and in a team environment Additional Information Compensation Range: $90,000 - $95,000 per year depending on experience and qualifications. Position is full-time, Monday - Friday, 8am - 5pm or work hours as needed. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler. Find out more in our career page: https://careers.eurofins.com/ Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years. Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer. Compensation: USD 90000 - USD 95000 - yearly

Responsibilities

The Client Services Manager oversees the Project Management team, ensuring high client service levels and operational effectiveness by supervising staff, managing productivity, and guaranteeing accurate and timely client deliverables. This role also manages accounts receivable, develops growth strategies for house accounts, and leads the evaluation and preparation of bids and proposals for new business opportunities.