EDUCATION DESIRED :

Bachelor of Commerce/Business

TRAVEL PERCENTAGE :

5 - 10%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
We are currently looking for a Client Services Manager to join our London team that is responsible for the EMEA clients of our treasury solution “Integrity”.

ABOUT THE ROLE

The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure that we build transparent relationships, with service improvement initiatives where required, and really provide best in class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure they remain with FIS.

WHAT YOU WILL BE DOING

• Build professional relationships with key client staff.
• Successful service delivery - SLA achievement and high level of customer satisfaction.
• Monitoring overall performance of Integrity Support, along with the client satisfaction.
• Good communication around issues and opportunities – get things done, make things happen, whilst gaining the confidence of our client base.
• Collaborate with senior management on client account management and growth and provide positive impact in reducing future client attrition.
• Act as a point of escalation for operational issues and service-related enquiries for Key clients and any clients within the Critical Care Programme.
• Engage with Client to understand current and future business requirements.
• Working with the client and operations teams to identify and manage service improvement activities.
• Ability to follow established best practices for service management and delivery along with monthly service reporting to clients and internal stakeholders.