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Client Services Manager at Liberty Companies LLC

Cagayan de Oro, Northern Mindanao, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Leadership, Organizational Skills, Decision-Making, Time Management, Negotiation Skills

Industry

Financial Services

Description

Overview of the Role The purpose of the Client Services Manager (CSM) is to motivate, inspire, and support the team members. The CSM encourages, nurtures, mentors, and ensures that the team members are set up for success to provide great outcomes for VBP’s clients. The CSM supports the ability to conduct operations to the highest standards without being operationally technical themselves. Main duties include: Collaborates with Vibe Team and the broader People & Culture teams to run Engagement activities; Responsible for the management of attrition, absenteeism, and leave. Responsible for effective Performance Development and Performance Management needs; Conducts regular touch base meetings and huddles with Team Members, identifying improvement areas and highlighting achievements; and Conducts and reports Training Needs Analysis in collaboration with L&D and Client Experience Team. Serves as the first point of contact for Clients and is responsible for each engagement. Supports and monitors the success of new task transitions and team member promotions; Manages client expectations and sets the engagement up for success by ensuring the integrity of the delivery capabilities. Manages contributing factors to client churns and calls out challenges that will require corrective actions; Leads Client Performance Reviews and Escalations Discussions in collaboration with the SRM Team A graduate from any four (4) year course; or At least 2 years in college with any bachelor’s degree, with at least two (2) years of working experience Proven work experience as a supervisor or similar role; Excellent communication and leadership skills; Organizational, decision-making making and time management skills; Confidence and skillful negotiation skills 500K per incident HMO coverage + Dental & Optical benefits 2-week paid Christmas vacation 25K Educational Assistance Training and equipment will be provided Fixed Schedule of Mon-Fri from 7 AM to 4 PM

Responsibilities

The Client Services Manager motivates and supports team members to ensure successful outcomes for clients. They manage client expectations and oversee performance development and management needs.