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Client Services Manager - Malaysia at CARMA

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Powerpoint, Excel, Negotiation, Communication, Interpersonal Skills, Client Relationship Management, Project Management

Industry

technology;Information and Media

Description

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets. Role Overview A Client Services Manager is responsible for building and maintaining strong relationships with clients while ensuring the successful delivery of products or services. The role serves as the primary point of contact for clients, managing their expectations, resolving issues, and identifying opportunities to enhance customer satisfaction and business growth. They work closely with internal teams to ensure projects are delivered on time, meet quality standards, and align with client objectives, while fostering long-term partnerships and driving client retention. Top 5 key responsibilities: 1. Manage client relationships 2. Project management for client deliverables 3. Identify opportunities to drive account growth 4. Support team in achieving overall KPI 5. Provide guidance and support for junior team members Candidate Requirements Required qualifications / certifications: Diploma or Degree holder Years of experience required: 5 – 8 years expe Key technical or functional skills: Powerpoint, Excel, Soft skills/personality traits preferred: Strong in negotiation, communication, and interpersonal skills Languages required: Fluent in English Annual Leave 21 Days Medical coverage post probation

Responsibilities

The Client Services Manager is responsible for building strong client relationships and serving as the primary point of contact to ensure successful service delivery. They manage project deliverables, identify growth opportunities, and provide guidance to junior team members.