The Opportunity

Mars Recruitment is working on an exciting opportunity for an experienced Team Leader to join a top-tier financial services organisation, leading a high-performing Investor Services team.

This role would suit someone with a strong background in investor services, registry, wealth management or financial services operations who enjoys leading people while remaining hands-on with escalations, stakeholder management and continuous improvement initiatives.

Reporting to the Senior Manager, you will lead a small team, providing day-to-day support, coaching and guidance to ensure exceptional service is delivered to investors, advisers and platform partners.

You will act as the key escalation point for complex enquiries and complaints, oversee regulatory reporting requirements, contribute to operational projects, and help identify opportunities to improve processes and team performance.

• Key Responsibilities