Client Services Manager at NFI LLC

Demorest, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Project Coordination, Communication Skills, Organizational Skills, Multitasking, CRM Software, Microsoft Office Suite, Attention to Detail, Problem Solving, Team Collaboration, Budget Management, Marketing Knowledge, Promotional Products, Campaign Management, Time Management, Customer Experience

Industry

Description

STG Marketing is a leading provider of branded merchandise, promotional products, and marketing fulfillment solutions. We help companies enhance their brand presence through innovative product design, strategic sourcing, and seamless delivery. We are seeking a Client Services Manager to join our team and play a key role in managing client relationships, coordinating promotional campaigns, and ensuring the successful execution of projects from concept to delivery. The ideal candidate is organized, detail-oriented, and passionate about providing an exceptional customer experience in a fast-paced marketing environment. Responsibilities Serve as the main point of contact for assigned client accounts, managing communication and expectations throughout each project lifecycle. Coordinate with internal teams — including design, procurement, production, and logistics — to ensure timely and accurate execution of client orders. Manage multiple marketing and merchandise programs simultaneously, ensuring deadlines and quality standards are met. Develop detailed project timelines, budgets, and client reports. Identify opportunities to grow accounts through upselling, cross-selling, and strategic campaign recommendations. Resolve issues promptly and professionally while maintaining positive client relationships. Ensure all deliverables meet brand guidelines and contractual requirements. Use CRM and project management tools to track communication, workflow progress, and performance metrics. Collaborate with the finance team to support invoicing, payment follow-up, and project cost tracking. Bachelor’s degree in Marketing, Business Administration, Communications, or related field. 3+ years of experience in account management, client services, or project coordination, preferably within a marketing, promotional products, or branding environment. Strong understanding of the promotional products industry, marketing fulfillment, or brand merchandise production is a plus. Excellent communication, organizational, and multitasking skills. Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software such as HubSpot, Salesforce, or Zoho CRM. Experience with project management tools (e.g., Asana, Trello, Monday.com) preferred. Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment. High attention to detail and commitment to delivering outstanding client experiences.

Responsibilities

The Client Services Manager will serve as the main point of contact for assigned client accounts, managing communication and expectations throughout each project lifecycle. They will coordinate with internal teams to ensure timely and accurate execution of client orders and manage multiple marketing and merchandise programs simultaneously.