Client Services Manager - Private Wealth
at
Macquarie Group Limited
Melbourne, Queensland, Australia
-
Full Time
Start Date
Immediate
Expiry Date
25 Nov, 26
Salary
0.0
Posted On
27 Aug, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Financial Services & Insurance
Description
Partner with Account Managers and Relationship Analysts to respond to new and existing customer onboarding requirements.
Manage account establishment through the end-to-end workflow, including account opening, card ordering, and internet/mobile banking setup where applicable.
Interpret and apply KYC/CDD policies, procedures and local AML/CTF requirements to customer onboarding activity.
Take ownership of KYC/CDD requirements for assigned onboarding requests, ensuring documentation is complete, accurate and right first time.
Provide quality instructions and supporting information to Financial Economic Crime teams to support processing and customer risk rating.
Build and maintain strong working relationships with FEC CDD, FEC W&R Operations and Country Banking AU stakeholders.
Monitor progress, manage competing priorities and communicate clearly with stakeholders about requirements, issues and expected timeframes.
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