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Client Services Manager at Red Badge Group

Penrose, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People leadership, Team management, Client relationship management, Coaching, Performance management, Operational delivery, Rostering, Compliance, Workforce systems, Incident reporting, Decision-making, Organization, Communication, Problem-solving

Industry

Security Guards and Patrol Services

Description

Client Services Manager – Red Badge Group Lead. Drive. Deliver. Are you a people-focused leader who thrives in a fast-paced, high-performance environment? Do you love developing others, building trusted client relationships, and getting results through action and accountability? At Red Badge Group, we’re on a mission to deliver the best security service in the market — and we’re looking for a Client Services Manager who brings energy, structure, and leadership excellence. You’ll lead a team of 35–50 frontline staff, including site supervisors, across key client sites. This role blends people leadership, operational delivery, and customer management — perfect for someone who’s ready to make an impact in a dynamic and growing business. What You’ll Do Lead, coach, and inspire high-performing frontline teams Build the capability of supervisors and grow leadership within your team Manage key client relationships with a proactive, solution-focused approach Drive excellence in rostering, compliance, and workforce systems Use data and insights from workforce and incident reporting systems to lift performance and service standards Champion engagement, training, and wellbeing across your teams What You’ll Bring Proven experience leading dispersed teams (35–50 staff) Strong coaching and performance management skills Excellent relationship-building with clients and internal teams Confident decision-making, organisation, and follow-through Knowledge of workforce systems, compliance, or operations (preferred) Why Red Badge? Leadership role with autonomy and impact NZ-owned, values-driven business with real growth opportunities Supportive culture that celebrates high performance Company vehicle provided If you’re ready to lead with energy, act with purpose, and make an impact, apply today and bring your leadership to Red Badge Group

Responsibilities

Lead, coach, and inspire a team of 35-50 frontline staff while managing key client relationships. Drive operational excellence through effective rostering, compliance management, and the use of data-driven insights.