Senior Client Service Manager

Location: Ferndown / Wimborne

Salary - DOE (Circa £50 - £65k)

Job Type: Full-time / HYBRID Working after probationary

Role:

• Oversee a portfolio of clients and lead a high-performing team in delivering exceptional accountancy, audit, and tax services

Day-to-day of the role:

• Manage a portfolio of clients, ensuring timely and efficient delivery of services.
• Act as the primary relationship manager, coordinating all client services.
• Lead and mentor a team, setting clear objectives aligned with business strategy.
• Monitor budgets, chargeable hours, and recoverability across the team.
• Conduct annual fee reviews and ensure compliance with regulatory standards.
• Organise workflow to maximise team productivity and client satisfaction.
• Support training and development initiatives for team members.
• Promote services to existing and potential clients through networking and engagement.

Required Skills & Qualifications:

• ACCA/ACA qualified (or equivalent).
• Proven leadership and team management experience.
• Strong communication and problem-solving skills.
• High level of integrity and client confidentiality.
• Excellent time management and organisational abilities.
• Proficiency in relevant IT systems and software.
• Minimum 3 A-levels (grades A–C) or equivalent.
• Minimum 5 GCSEs (including Maths level 7+ and English level 6+).
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