Client Services Manager at SGS

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Management, Key Account Management, Audit Operations, Contract Negotiation, Sales Growth, Customer Satisfaction, Team Collaboration, Project Planning, Database Management, Workflow Prioritization, Communication Skills, Business Development, Safety Focus, Quality Assurance, Sustainability Programs, Relationship Building

Industry

Professional Services

Description

Company Description SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards. Job Description We are seeking an experienced and customer-focused Client Services Manager to join the team in Clayton and to lead and enhance our client service delivery within the RBS and Sustainability Programs. This role plays a critical part in maintaining strong client relationships, supporting audit operations, and driving operational sales growth across key accounts. Responsibilities include, however are not limited to: Ensure the delivery of high-quality, value-adding client services with a strong focus on quality, productivity, and safety. Maintain exemplary levels of customer satisfaction across all client interactions. Build and maintain strong working relationships with existing clients. Plan, review, and negotiate client contracts, programs, projects, and services under the RBS and Sustainability portfolio, including programs such as SMETA, RJC, ISCC, SGP, and MSC. Drive operational sales within the Audit business for existing clients. Identify and pursue new business opportunities within key accounts through targeted sales and marketing activities. Plan and schedule client visits to ensure compliance with individual KPIs. Follow up on outstanding invoices (over 90 days) or as required. Ensure all relevant databases (including Certnet) are kept current. Communicate any certification cancellations, withdrawals, or transfers to the management team promptly. Prioritise workflow and delegate tasks to ensure fairness, efficiency, and effective team performance. Qualifications To be successful in this position you will have: Proven key account management and client service skills. Demonstrated experience or working knowledge of client service operations. Strong understanding of audit operations and scheduling processes. Qualification in Business, Commerce, or a related field. Ability to work effectively both independently and as part of a collaborative team. Additional Information WHY WORK FOR SGS? Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. • As a company, we have embraced the shift to flexible work • Sustainability is embedded in our culture and the way we do business • Paid parental leave • Paid time for volunteering day and blood donations • Corporate health & wellbeing offers • Ongoing learning & development • Career development opportunities (Nationally and Globally) • SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback COME TO WORK AND BE 100% YOU SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace. SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

Responsibilities

The Client Services Manager is responsible for ensuring high-quality client service delivery and maintaining strong client relationships. This includes planning and negotiating client contracts and driving operational sales growth.