Client Services Manager at VERITEXT LLC

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

80000.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Operations Management, Team Leadership, Customer Service, Interpersonal Skills, Workflow Analysis, Problem Solving, Communication, Accountability, Feedback Provision, Payroll Processing, Issue Resolution

Industry

Legal Services

Description

At Veritext, we focus on the details – so legal teams can focus on the case. About the role: Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Client Services Manager (Southeast Region) will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations. What You'll Get To Do: * Maintain a culture committed to providing exceptional customer service to support our business objectives and growth * Manage the day-to-day tasks and workload for members of the Client Services team * Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary * Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities * Ensure timecards are completed accurately and on time for the processing of payroll * Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner * Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met * Resolve issues and escalate as needed to ensure prompt and accurate resolution The Kind of Teammate We're Looking For: * 2+ years of hands-on management experience * Customer service oriented with strong interpersonal skills * Ability to analyze workflow and effectively lead a team to meet clients' needs * Ability to manage internal and external issues with grace and solve problems creatively * Must possess excellent written and verbal communication skills * Prior knowledge of and experience working in the legal and/or customer service industry is preferred What’s in it for you: * Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance * Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more * Employee equity and referral programs: when we succeed, you succeed! * Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally * Matched 401(k) to help you save for your future * Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in * Earned wage access: get a portion of the wages you earned prior to payday * Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth * Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Responsibilities

The Client Services Manager will drive day-to-day operations for the Southeast Region, focusing on scheduling court reporters and videographers, ensuring timely and accurate transcript delivery, and proactively managing client requests and issues related to cases and litigation matters. This role also involves inspiring the team to exceed client expectations while maintaining a culture committed to exceptional customer service.