Client Services Manager - WS Delegate Support at S&P Global

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Customer Service, Process Optimization, CRM Management, Commercial Awareness, Event Coordination, Stakeholder Management, Communication Skills, Organization Skills, Multi-tasking, Salesforce, Bizzabo

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 08 The Client Services Manager plays a pivotal role in delivering an exceptional client experience across the Women's Summits portfolio, driving delegate retention, growth, and long-term client loyalty. By building trusted relationships with delegates, sponsors, and internal stakeholders, the role ensures every client interaction adds value and reinforces With Intelligence's reputation for excellence. A key focus of the role is the continuous review and optimisation of client service processes, identifying opportunities to improve efficiency, scalability, and the overall client journey. This includes maximising the use of CRM systems, AI, automation, and other digital tools to streamline workflows, enhance communication, and enable the team to deliver a consistently high-quality, proactive service. The successful candidate will combine outstanding customer service with a commercial mindset, using data, technology, and continuous improvement to exceed client expectations while supporting delegate retention, business growth, and operational excellence. Responsibilities Client Services – Women’s Summits Delegate Support Develop a deep understanding of our event clients’ organizational structure and business needs Build long-term relationships with our delegate attendees by acting as the go-to person for delegate enquiries, ensure client objectives are met through continual follow-up and thoughtful and efficient responses to their inquiries Be knowledgeable about each event in detail, to be best placed to answer any questions regarding the event from attendees Be commercially aware, with the ability to identify and communicate opportunities that drive delegate attendance, maximise sponsorship success, and strengthen client retention. Continuously improve the client service experience by identifying opportunities to streamline processes, enhance efficiency through AI and automation, and deliver consistently high levels of client satisfaction Manage the Summits Inbox and respond and re-direct all enquiries within 24 hours Proactively provide confirmed delegates with desired information, such hotel information, travel updates and event features etc. Be the main contact for delegate conversion, working with marketing to develop the communication plan for each event Attend events and be the main point of contact for delegate support Promptly manage, execute, and track attendee changes for any ticket holders excluding sponsors Monitor activity tickets, working with marketing and operations to ensure we have the appropriate number of tickets available Lead on rooming for each Women’s Summit, working with Sponsorship and Operations to ensure all delegate and sponsor rooming requirements are met and we avoid attrition Work closely with marketing and operations to ensure efforts are coordinated and client experience is optimised for delegates Support Sales by providing all leads and upsell opportunities as well as escalating any significant issues or feedback themes Oversee our Bizzabo v Saleforce ticket reconciliation Support accounts to ensure correct billing of invoices for tickets Requirements: Experience in a client service or in a customer facing role Excellent verbal and written communication skills Strong attention to detail and organisation skills Proven ability to multi-task and manage multiple priorities Passion for providing excellent customer service and exceeding client expectations Ability to build trust with internal and external stakeholders Positive, can-do attitude Process-oriented mindset Travel required to onsite events Experience with Microsoft Word, Excel & Outlook required Experience with SalesForce, Pardot, Bizzabo, Monday.com, Swapcard preferred Willing to work US hours when required to meet business needs About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Responsibilities

Manage the client experience for the Women's Summits portfolio by building relationships with delegates and sponsors to drive retention and growth. Optimize service processes using AI and automation while coordinating event logistics and ticket reconciliation.