Client Services Officer at APM Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, CRM Navigation, Conflict De-escalation, Scheduling, Problem Solving, Critical Thinking, Interpersonal Skills, KPI Management, Workforce Planning, Empathy, Collaborative Work, Attention To Detail

Industry

Hospitals and Health Care

Description

Job Description Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving complex problems with empathy and precision? If so, we’d love to hear from you! As part of the application process, you’ll need to complete a short assessment that simulates the responsibilities of the role. About the Role We’re seeking a dynamic and results-driven Client Services Officer to join our high-performing team. You’ll engage directly with our clients, working across telephony and CRM systems to schedule their assessments, resolve general enquiries, de-escalate challenging situations and ensure that they receive an exceptional customer experience. This role is ideal for someone who enjoys working collaboratively, adapts quickly to change and is committed to continuous learning. Working as part of this team, you will: - Process detailed information consistently and accurately, ensuring nothing slips through the cracks. Ensure client assessments are scheduled in a timely manner. Work effectively with others to achieve shared goals—even when the task isn’t directly in your lane. Actively seek to understand customer needs and deliver solutions that balance empathy with organisational outcomes. Absorb new information quickly and apply it effectively in your day-to-day work. Remain calm and functional in changing environments, whether it’s new systems, procedures, or team dynamics. Take direct action to meet and exceed performance targets, always keeping the end goal in sight. Bring excellent interpersonal skills, genuine empathy, and a collaborative spirit to every interaction. Thinking about applying? Here's what we're looking for: Proven experience de-escalating tense or challenging customer interactions with professionalism and care. Familiarity with CRMs and customer databases; confident navigating multiple systems simultaneously. Background in a complex call centre or fast-paced retail environment. Strong problem-solving and critical thinking skills. Ability to work collaboratively across multi-site teams. Demonstrated success working with KPIs and performance targets. (Highly Regarded) Understanding of scheduling systems and workforce planning. Experience with NDIA/ My Aged Care systems. Familiarity with organisational Code of Conduct and ethical frameworks. Enjoy our employee benefits Worklife balance, no weekends Access to purchase additional leave Discounted health insurance Car leasing packages Paid Parental Leave Service recognitions Ability to experience the various APM Group Health brands to broaden your skill set and career growth Why Join Us? Be part of a supportive, inclusive team that values your growth. Work in a role where your empathy, adaptability and attention to detail make a real difference. Access ongoing training and development opportunities. Contribute to a purpose-driven organisation that puts people first. Ready to take the next step in your career? Apply now and help us shape the future of customer experience, one conversation at a time. We encourage you to apply, if you identify as Aboriginal or Torres Strait Islander or a person with a disability. Please note this position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy. Site Address: Level 17, 300 La Trobe Street, MELBOURNE, VIC, 3000 Job Function Group: Corporate and Support Job Function: Customer Service Employment Type: Full Time

Responsibilities

The Client Services Officer manages client assessments and general enquiries using telephony and CRM systems. The role focuses on delivering exceptional customer experiences and resolving challenging situations with empathy and precision.