Client Services Officer at Griffith University

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

77680.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Administration, Purchasing, Accounts Payable, Facilities Support, Digital Literacy, Organizational Skills, Attention to Detail, Teamwork, Professionalism, Ethical Conduct, Collaboration, Responsiveness, Scheduling, Data Entry, Reporting

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. As a Client Services Officer, you will be part of a values led institution committed to operational excellence, high quality campus services, and the environments that enable teaching, research and student life to thrive. What sets us apart is not only what we do, but why it matters. At Griffith, your work directly supports vibrant, safe and well functioning campuses that serve our students, staff and community every day. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description As a Client Services Officer, you will play a key role in supporting campus operations by coordinating facilities and maintenance service requests and ensuring a high standard of client service across Campus Life and Facilities operations. Here is how you will make it matter: You will act as a first point of contact for facilities related enquiries, providing timely, accurate and customer focused support. You will coordinate and manage service requests through the Computerised Maintenance Management System (CMMS), supporting effective scheduling and prioritisation. You will ensure high quality data entry, reporting and administrative support across facilities, security access and minor works activities. You will support procurement and financial processing activities, ensuring compliance with University policies and procedures. You will contribute to a collaborative Corporate Services team, promoting safe, ethical and professional practices at all times. About you What matters most is your commitment to service excellence and your ability to support a busy operational environment with professionalism and care. Guided by Griffith’s values of excellence, ethics and engagement, you will thrive in a role where accuracy, responsiveness and teamwork are essential. You will also have: Relevant qualifications or experience in administration, purchasing, accounts payable or facilities support, or an equivalent combination of skills and experience. Demonstrated experience providing high quality client service in a fast paced or operational environment. Strong digital literacy, with the ability to work confidently across multiple systems and databases. Excellent organisational skills, with strong attention to detail and the ability to manage competing priorities. A collaborative and adaptable approach, with a commitment to workplace safety, equity and ethical conduct. What we can offer This is a continuing, full time position primarily based at the Griffith University Brisbane South (Nathan) campus. Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary Range The full time equivalent base salary will be HEW Level 4 range $73,623 - $77,680 per annum + 17% superannuation. The total FTE package will be in the range $86,138 - $90,558 per annum. Additional Information As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 50% fee discount for work related post graduate Griffith degrees. Scholarships to Griffith's flagship MBA program. Salary packaging options and corporate health discounts. Generous leave entitlements including paid parental leave and leave loading. Opportunities for internal mobility. Health Safety and Wellbeing initiatives – on campus Gym facilities. Griffith's strategic goals are to also increase the proportion of women in senior academic and administrative roles and in Science, Technology, Engineering, Mathematics and Medicine (STEMM). How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description) Current curriculum vitae/resume including full contact details Applicants must have unrestricted working rights. Sponsorship is not available for this position. Successful candidates may be subject to a criminal history check. For further information specifically about this role, please contact Cliff Melvin, Facilities Manager, Campus Life Facilities North via [email protected]. Closing date: Midnight, Thursday 19 February 2026. All applications must be submitted online. Primary Location (Campus): Brisbane South (Nathan) Employment Type: Full Time Department ID: Campus Life Facilities North - ONA Appointment Type: Continuing

Responsibilities

As a Client Services Officer, you will coordinate facilities and maintenance service requests and ensure high standards of client service across Campus Life and Facilities operations. You will act as a first point of contact for facilities-related inquiries, providing timely and accurate support.