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Client Services Officer at Homefront Brands

Victoria, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 27

Salary

80000.0

Posted On

15 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description

Handling inbound customer enquiries across phone and digital channels, providing friendly and professional support.
Taking ownership of customer enquiries and aiming to resolve issues during the first interaction wherever possible.
Providing clear and accurate information to customers, including explaining next steps and expected timeframes.
Navigating multiple systems while maintaining accurate customer records and case notes.
Identifying more complex enquiries and escalating these to the appropriate team when required.
Managing customer concerns and complaints with empathy, professionalism and a solutions-focused approach.
Working towards individual and team performance targets while maintaining a high standard of customer service.

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Responsibilities