Client Services Officer at University of Queensland

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

93121.41

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Administrative Support, Program Coordination, Enrolment Management, System Updates, Timetabling Support, Record Keeping, Logistics Management, Liaising, Financial Processes, Reporting, Event Support, Customer Service, Event Planning, Microsoft Office

Industry

Higher Education

Description

Business School within the Faculty of Business, Economics and Law Full-time, permanent Base salary will be in the range $83,776.44 - $93,121.41 + 17% Superannuation (HEW Level 5) Based at our UQ Brisbane City - 308 Queen Street About This Opportunity The Client Services Officer is integral to the success of UQBS Executive Education, providing end-to-end administrative support for custom and open programs and contributing to the smooth operational delivery of high-impact executive learning experiences. Key responsibilities will include: Coordinate end-to-end administration of open and custom programs, including enrolments, system updates, timetabling support, and maintaining accurate course records. Manage operational delivery requirements such as room bookings, materials, orientation sessions, and intensive program logistics (including catering, accommodation, and venue coordination). Provide responsive client support by managing enquiries, liaising with external service providers, sourcing quotes, and escalating matters where required. Maintain financial and reporting processes, including record keeping, approvals, run sheets, debrief documentation, management reporting, event support, and other administrative tasks as required. Occasional evening or weekend work may be required to support program and event delivery. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave 17% superannuation contributions + 17.5% annual leave loading Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program On campus childcare options Affordable parking (from just $6.40 a day) Salary packaging options About You Demonstrated experience delivering high-level customer service in a fast-paced, client-focused environment. Proven experience in event planning and delivery, including support for online engagement activities and webinars. Excellent written, verbal and interpersonal communication skills, with the ability to build strong relationships with participants, stakeholders, clients and suppliers. Strong organisational skills with the ability to prioritise competing demands, work independently, and consistently meet deadlines. High-level proficiency in Microsoft Office and database systems, with confidence learning new software applications. Strong attention to detail and ability to maintain accurate records and documentation. Problem-solving skills with the ability to respond effectively in dynamic or challenging situations. A proactive, collaborative approach with a commitment to continuous improvement and service excellence. Desirable Experience using EventsAir or similar event management system experience. Tertiary qualifications in business administration, event management or related discipline, and/or relevant demonstrable experience providing effective and efficient administrative support within a multi-functional team environment Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Navvii Tharmalingam, Client Services Manager via email n.lingam@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume A cover letter summarising how your background aligns with the 'About You' section Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Monday 16 March 2026 at 11.00pm AEST (R-62340). Please note applications will be reviewed as received. We encourage candidates to apply as soon as possible. The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

The Client Services Officer provides end-to-end administrative support for custom and open Executive Education programs, ensuring smooth operational delivery of high-impact executive learning experiences. Key duties involve coordinating all program administration, managing operational logistics, providing responsive client support, and maintaining financial and reporting processes.