QUALIFICATIONS

• Bachelor’s Degree or higher required. A combination of continued education beyond high school and equivalent work experience is acceptable.
• One to two years of experience in a business administrative role or a direct client support role is required. Knowledge of County benefit programs or other social service resources is a plus.
• Excellent verbal and written communication skills are required.
• Excellent time management skills required, with the ability to prioritize work for multiple tasks & projects.
• High level of proficiency in Microsoft Outlook, Excel, and Word is required. Proficiency in web-based databases or Customer Relationship Management (CRM) systems (including Salesforce) is highly desirable.
• Ability to think critically and solve problems creatively to effectively assist phone staff.
• Bilingual Spanish preferred.

Work Schedule:

• Tuesday through Saturday 8:00 am to 4:30 pm (Wednesday & Friday are in office) flexibility is required due to the nature of business. The schedule may be changed as needed, to include weekends and holidays. Required to be responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager.

TECHNICAL REQUIREMENTS

• Internet speed of 150 mbps from a reliable internet provider.
• Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Repetitive motions that may include the wrists, hands, and/or fingers.

Please refer the Job description for details