Client Services & Quality Assurance Coordinator at LIFECARE ALLIANCE

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

20.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Quality Assurance, Client Intake, Documentation, Process Management, Service Monitoring, Collaboration, Empathy, Fast-Paced Environment, Attention to Detail

Industry

Wellness and Fitness Services

Description

Job Details Job Location: Columbus , OH 43223 Position Type: Full Time Salary Range: $20.00 Hourly Job Shift: Swing Job Category: Health Care Job Purpose: - This position ensures high-quality service delivery and compliance for LifeCare Alliance’s Nutrition Programs by combining client eligibility assessment with quality assurance oversight. The Client Services & Quality Assurance Coordinator plays a pivotal role in maintaining the integrity and efficiency of meal order processes and client services, ensuring that all operations adhere to the established service level agreements set by Production and Distribution Kitchen Operations. Key Responsibilities: - Conduct quality assurance and service monitoring to ensure compliance with LifeCare Alliance's standards and protocols. - Manage the meal order processes for home-delivered meals (both daily and frozen), dining centers, and contracts, ensuring alignment with service level agreements. - Perform client intake and assessment to determine eligibility for nutrition programs, ensuring accurate documentation and adherence to regulatory requirements. - Collaborate with team members to enhance service delivery and implement process improvements. - Maintain detailed records and documentation to support compliance and reporting requirements. - Provide support and guidance to clients, ensuring their needs are met with professionalism and empathy. - Work in a fast-paced, deadline-driven environment while maintaining attention to detail and accuracy. - Engage with older adults and disabled/chronically ill individuals, providing tailored support and services as needed. Qualifications Required Education: - High School Diploma or GED Preferred Education: - Associate's degree in social work - Community Health Worker certification Required Experience: - Must have a minimum of 2 years’ experience working for a not-for-profit, community services, or government agency - Proven documentation and process management skills Preferred Experience: - Experience working with older adults and disabled/chronically ill individuals Required Skills and Abilities: - Must be detail-oriented - Ability to work in a fast-paced, deadline-driven, noisy environment

Responsibilities

The Client Services & Quality Assurance Coordinator ensures high-quality service delivery and compliance for Nutrition Programs. Key tasks include managing meal order processes and conducting client assessments.