CLIENT SERVICES REPRESENTATIVE

Competition Number: 25/153
Posting Scope: Internal / External
Posted Date: August 26, 2025
Closing Date: September 9, 2025, 4:30 PM PST
Department: Business & Community Relations
Posting Type: Auxiliary
Work schedule: Monday to Sunday (Shifts may vary)
Salary: $34.35 per hour, Pay Grade 7
Job Code: 4040
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 1

KEY SKILLS AND ABILITIES

Organize and prioritize work.
Understand and apply the techniques of quality customer service.
Working knowledge of Event Business Management System.
Maintain accurate records.
Establish and maintain effective working relationships.
Deal effectively with the public and outside agencies.

FORMAL EDUCATION, TRAINING AND OCCUPATIONAL CERTIFICATION:

High school graduation.
Forklift Operators Certificate.

EXPERIENCE:

1 year of related experience in the hospitality industry with a strong customer service background or an equivalent combination of education and experience.

Review upcoming event orders and facilitate the delivery of agreed upon services; arrange and participate in room set-up; liaise with food, beverage, and event service suppliers to monitor provision of services.
First point of contact for clients during events to facilitate special needs or changes to agreed upon services; forward last-minute changes to suppliers; maintain records such as additional services provided, or problems encountered on Event Management Business System.
Monitor event activities to ensure compliance with all building, fire, and safety regulations; ensure event activities conform to event schedule specified in the VCC License Agreement.
Respond to and facilitate event deliveries. Operate various equipment such as forklift and pallet jack, scissor lift, walkie stacker.
Perform related duties where qualified.