YOUR FUTURE IS BRIGHT AT AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

SUMMARY:

AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our Environmental Division based out of our Vancouver, B.C. location. The Client Services Representative (CSR) is responsible for providing clients with technical information based on client needs and administers overall client experience.

What you will be doing:

• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
• Manage customer expectations with respect to all aspects of the work orders in-house by:
• Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)
• Communicating when sample integrity issues arise
• Proactively informing clients when delays with TAT arise in the lab
• Providing recommendations to management team regarding additional packages/report formats based on customers’ requests
• Coordinating with Lab and other operations regarding client projects and reanalysis
• Effectively communicating the status of projects and updates in the laboratory to clients
• Updating client special instructions in the Client Master File (CMF)
• Participate in team training and development
• Remain current on all aspects of the department

What you bring to the table:

• Minimum Diploma/Degree in Science or equivalent relevant experience
• Minimum 3 years laboratory or customer service experience
• Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)
• Excellent communication skills both verbal and written; confident telephone communications essential
• Patience; customer rapport building skills are essential
• Excellent organization and time management skills
• Attention to detail for routine tasks and commitment to quality standards
• Effective problem solving skills
• Ability to work independently under pressure
• Previous Customer Service experience and team-oriented focus is essential

WHO WE ARE:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
• Manage customer expectations with respect to all aspects of the work orders in-house by:
• Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)
• Communicating when sample integrity issues arise
• Proactively informing clients when delays with TAT arise in the lab
• Providing recommendations to management team regarding additional packages/report formats based on customers’ requests
• Coordinating with Lab and other operations regarding client projects and reanalysis
• Effectively communicating the status of projects and updates in the laboratory to clients
• Updating client special instructions in the Client Master File (CMF)
• Participate in team training and development
• Remain current on all aspects of the departmen