Client Services Representative at Ford Office Technologies

Connellsville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Phone Skills, Excellent Customer Service, Proficient In Microsoft 365, Organizational Skills, Multitasking Skills, Teamwork, Reliability, Dependability

Industry

IT Services and IT Consulting

Description

Description We are seeking a reliable and detail-oriented Client Services Representative to join our team. As a Client Services Representative, you will play a crucial role in coordinating the flow of service request support to ensure timely resolution for our clients. Your primary responsibilities will include: · Strong phone skills · Excellent Customer Service · Proficient in Microsoft 365 · Assess the urgency and technical nature of each request to prioritize accordingly · Responsibility for ordering parts and supplies · Assign service tickets to appropriate technicians based on skills, availability, and workload · Monday – Friday 8:30 to 5 shift Requirements · At least 2 years customer service experience · Ability to work under pressure in a fast-paced environment while maintaining attention to detail · Excellent organizational and multitasking skills with the ability to prioritize tasks effectively · Ability to work as a team · Reliability and dependability OUR MISSION STATEMENT “Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!” OUR CORE VALUES: Own It * Always Deliver * Continually Improving * Innovative * Optimistic These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice. Contact Nicole Ross, HR Manager, with any questions at (724) 691-6928.

Responsibilities

The Client Services Representative will coordinate service request support to ensure timely resolution for clients. Responsibilities include assessing request urgency, ordering parts, and assigning service tickets to technicians.