COMPETITION NUMBER: REQ 6897

TITLE: Client Services Representative
DIVISION: Faculty of Health Sciences
SALARY: Payband E, starting rate $28.78 per hour
HOURS: Monday to Friday, 10:30 am to 6:00 pm

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• One-year certificate or equivalent from a recognized post-secondary institution in Dental Office Administration or equivalent.
• Minimum two (2) years’ experience in high-volume frontline reception within the health care field; receiving payments.
• Knowledge of current dental terminology.
• Proficiency in Microsoft Office.
• Knowledge of dental practice management software, records management and the Personal Health Information Protection Act 2004.

SKILLS AND ATTRIBUTES:

• Excellent communication, organization, and multi-tasking skills.
• Excellent collaboration, teamwork and interpersonal skills at a professional level.
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

ABOUT US:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

• Answers phone calls and responds to client and student enquiries.
• Provides support to students regarding use of client scheduling system.
• Oversees student voicemails (i.e., cleans up voice mails at the end of the academic year and reassigns to new students).
• Explains, guides and monitors students who are on placement or client services rotation on processes and procedures.
• Enters new client information into client scheduling system.
• Processes payments for treatment, completes insurance claims and forms as necessary, and balances daily deposits.
• Monitors assignment of clients to students.
• Monitors inventory of dental clinic forms in reception area.
• Submits, receives and processes clients’ referrals, medical consultations and confidential documents to/from third parties; contacting the dental office, faxing or scanning forms.
• Other duties as assigned.