Client Services Representative I at Eurofins

Huntsville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Interaction, Data Entry, Specimen Processing, Documentation Skills, Communication Skills, Multitasking, Team Player, PPE Procedures, Customer Service, Laboratory Experience, Problem Solving, Attention to Detail, Flexibility, Time Management, Organizational Skills, Technical Skills

Industry

Medical and Diagnostic Laboratories

Description

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description The Client Service Representative I primary function is to establish and maintain the highest level of service available to our clients and providing a timely, reliable, and accurate response and reports. The representative will maintain proper phone etiquette when establishing communication with the client. They are responsible for specimen retrieval, specimen sorting, specimen scanning and data entry of specimen orders. They will need to have exceptional documentation skills and able to prioritize work by its importance. They will be responsible in following the standard procedures of the client service department, safety guidelines, ergonomics and HIPAA policies. Client Services Representative I responsibilities include, but are not limited to, the following: Client Interaction Answering calls with clients to better serve their needs and to transfer any calls to the appropriate department as needed. Set up/verifying new clients as needed according to protocol and follow through with any issues that are involved with the client set up process Send a new requisition to the clients as needed Requisition Processing Work closely with clinical lab to ensure all requisitions have been accessioned and there are no issues holding up resulting of patient result Complete data entry for specimen orders into LIS Follow procedure as it pertains to late arrivals Sort all requisitions when needed as procedure requires Complete data entry for all specimen orders Scan documents into record documentation system as needed Process all web requisitions as the procedure states Process all EMR orders as the procedure states Add MDs to needed requisitions as needed Check reported basket at the end of each day Recognize and escalate mis-sorts and mis-batches to Representative I or II Specimen Processing Verify all documents are in the Information System Be alert to the need of any process changes daily to maintain appropriate turnaround time Understand and meet process for turnaround times – involve Representative II or manager if needed Process all specimen splits as the procedure states (as needed) Knowledgeable on specimen requirements and handling procedures. Serve as a resource for Lab Assistants. Administration/Other Notify manager of any client concerns that you feel needs immediate attention Observe compliance when it comes to PHI information (with information lying around or on your computer) Use PPE per policy when in the laboratory Contact IT if needed to resolve issues, this can involve program issues to equipment issues. (establish a helpdesk ticket for all issues) Keep Client Service department and your personal area neat and clean A day’s schedule can be affected by specimen delivery delays, possibly resulting in later arrival times or later finish times. Flexibility with scheduling, within reason, is required. Weekend and holiday work is required. Work during adverse weather conditions, as much as safety will allow, is required All requisition folders are filed appropriately. Check email daily when at work, maintain all mandatory education, and adhere to attendance policy. Other duties as needed Qualifications Basic Minimum Education Qualifications: Associate’s degree in Business preferred, minimum requirement to Qualify as Testing Personnel as defined by High School Diploma or its equivalent. Basic Minimum Qualifications: Minimum 1 year experience in a laboratory and or/ customer service setting and is comfortable dealing with clients in a business setting ideal Authorization to work in the United States indefinitely without restriction or sponsorship. The Ideal Candidate Possesses the Following: Must possess proficiency with basic computer programs Be a strong team player Excellent communication skills Must work well on your own with minimal supervision Must be able to multitask and keep up in a fast-paced environment Must be comfortable handling patient samples using proper PPE procedures Must work well on your own with minimal supervision Additional Information Position is full-time working Monday - Saturday (days varies) 4:00 am - 1:00pm, with overtime as needed. Candidates currently living within a commutable distance of Huntsville, AL are encouraged to apply. Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

Responsibilities

The Client Services Representative I is responsible for establishing and maintaining high levels of service for clients, including specimen retrieval, sorting, scanning, and data entry. They must follow standard procedures and safety guidelines while ensuring timely and accurate responses to client needs.