If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

THE QUALIFICATIONS

• High School Degree or equivalent with three (3) years of customer service experience.

In-Depth Knowledge of:

• Company policies, procedures, practices, products and services.
• Banking operations, procedures, and policies.

Skill in:

• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Mathematical abilities sufficient to process and balance daily business transactions.
• Written and verbal communication skills sufficient to interact effectively with external and internal clients.

Ability to:

• Organize and prioritize workload to meet deadlines.
• Provide courteous, timely service when addressing client issues and transactions.
• Use good judgment in responding to complex client issues.
• Coach staff on client services issues.

This is the pay range that Magnit reasonably expects to pay for this position: $31.93/hour - $42.57/hour
Benefits: Medical, Dental, Vision, 401K

QUALIFICATION/LICENSURE

Work Authorization : Green Card, US Citizen, Other valid work visa
Preferred years of experience : 3 years
Travel required : No travel required

• Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank’s products or services.
• Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices.
• Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Acts as a liaison between clients and company. Provides feedback to sales, quality assurance and product management.
• May compile information, prepare reports or summaries, and submit for review.
• Recommends changes to existing policies and procedures.
• May provide guidance to less experienced representatives.
• Performs other duties and responsibilities as assigned.