Client Services Representative-Lab- FT-2nd Shift at Huntsville Hospital Health System

Huntsville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Analytic, Problem Solving, Multi-tasking, Customer Service, Confidentiality, Computer Proficiency, Lab Medicine Knowledge, Laboratory Operations Understanding

Industry

Hospitals and Health Care

Description

Overview Under the direct supervision of the Lab Administrative Director, Pre-Analytical Manager and Reference Laboratory Supervisor, the Client Services Representative is responsible for daily interaction with Huntsville Hospital Reference Laboratory clients, In-house clinical staff and Laboratory technical staff regarding lab testing for all patient types. Our client services department routinely responds to telephone inquiries regarding specimen or testing requirements, test result status, courier services and results reporting issues. Client services staff are also responsible for working cooperatively with a variety of customers to ensure complete and accurate documentation related to lab orders and diagnosis code information. Client services have a support role for the on-going laboratory marketing plans and programs. The client services representative must maintain close coordination with the Laboratory Marketing department. Qualifications Minimum Knowledge, Skills, Experience Required Education High School diploma or GED required. Experience Previous clinical laboratory experience strongly preferred. Additional Skills/Abilities Must have excellent communication, analytic/problem solving and multi-tasking skills . Must have the ability to adapt to varied level of workload in a high stress, fast paced, customer service oriented environment with little/no downtime. Prioritize and change tasks frequently and quickly. Must be able to maintain absolute confidentiality in the handling of patient information and perform detailed computer work while simultaneously talking with customers on the phone. Must be proficient in use of personal computer, word processing applications and have the ability to master various computer programs used in the lab. Must be able to assimilate an overall knowledge of lab medicine and lab systems. Must acquire a general understanding of laboratory operations and detailed knowledge of reference laboratory operations. About Us Highlights of our hospitals Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. Ask us about incentives and additional opportunities. Huntsville Hospital Benefits: We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more! Learn more about Huntsville Hospital Health System: Careers: https://careers.hhsys.org/careers-home Benefits: https://careers.hhsys.org/us/en/benefits Education & Professional Development: https://www.huntsvillehospital.org/education Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al

Responsibilities

The Client Services Representative interacts with laboratory clients and staff regarding lab testing and specimen inquiries. They ensure accurate documentation related to lab orders and support laboratory marketing efforts.