Client Services Representative - LAB at UT Southwestern Medical Center

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Communication, Problem Solving, Decision Making, Confidentiality, Computer Systems, Epic, SunQuest, Specimen Processing, Laboratory Experience, Customer Support, Productivity Goals, Quality Management, Patient Interaction, Demographical Information, Courier Coordination

Industry

Higher Education

Description

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100%25 coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! SHIFT: 2:00 PM - 10:30 PM M-F Rotating Weekends, Holiday's possible On-Call EXPERIENCE AND EDUCATION Required Education High School Diploma or equivalent. Experience 1 year previous experience in Client Services Preferred Experience 1 year previous related laboratory experience and JOB DUTIES Main telephone liaison between the hospital and laboratory staff as well as between outside clients and laboratory staff, and as the liaison, will be in constant communication with patients, doctors & nurses throughout the facility and DFW. Answer incoming calls and either forward appropriately, assist the client by answering routine questions, or research the answers to more detailed questions and follow up with client to ensure understanding. Maintains daily productivity goals and key indicators, including

Responsibilities

The Client Services Representative acts as the main telephone liaison between the hospital and laboratory staff, as well as outside clients. They are responsible for answering calls, assisting clients with inquiries, and ensuring timely communication with various stakeholders.