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Client Services Representative - San Antonio at Community Care Partners
San Antonio, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Prior Authorizations, Medical Records, Faxing, Documentation, Workers Compensation, Communication, Punctuality, Reliability, Scanning, Attention to Detail, Problem Solving, Healthcare Knowledge, Occupational Services, Patient Interaction, Record Keeping

Industry

Hospitals and Health Care

Description
Under general supervision, the Client Services Representative is responsible for providing exceptional customer service, completing prior authorizations, referrals, fax inbox and medical records requests. Essential Functions and Responsibilities: Provides copies of all occupational lab results, Immunizations, and TB results to Direct Employer Representative (DER) Calls patient and DER if patient needs to return to clinic for a repeat or missed procedure. Drug Test collections- Faxes the MRO copy of the CCF to the fax number listed on the CCF within 24-hours of collection or the next business day. Physical Evaluations- Ensures all documentation has been scanned in and review for accuracy. Report documents to DER. Answers basic workers compensation questions from insurance companies using information found in Experity Ensures correct employer is selected. Makes corrections as needed. Answer incoming calls to the Client Service Center regarding occupational services and occupational patient accounts. Check email and voicemail throughout the day. Assist in scanning medical records. Must be punctual and reliable in attendance. Requirements and Qualifications: Education: High school graduate or equivalent is required. Certificate/License: None. Experience: A minimum of three (3) years of customer service experience is required. Minimum of 1 year healthcare industry preferred. Community Care Partners is an Equal Opportunity Employer (EEO)
Responsibilities
The Client Services Representative provides exceptional customer service and manages prior authorizations, referrals, and medical records requests. They also handle drug test collections and ensure accurate documentation for physical evaluations.