Client Services Representative - Santa Cruz

at  Janus of Santa Cruz

Description:
Are you ready to bring your exceptional interpersonal skills and initiative to a dynamic environment where every day is different? We’re looking for a dedicated Client Service Representative (SUD) with a deep understanding of data entry standards, compliance, and the healthcare landscape, especially in under-resourced communities. Your strong written and verbal communication skills will help foster community loyalty and drive our organization’s growth through positive client engagement. If you’re passionate about making an impact and thrive in a fast-paced, autonomous role, we want to hear from you! Apply now and be part of something extraordinary.
We believe the role would place you in a highly energized environment where you would be inspired to share your years of experience while providing extraordinary support for the team and community. At Janus, founded in 1976, we are dedicated to our mission of providing supportive, hope-inspiring, and successful substance use disorder (SUD) treatment services in a professional and compassionate environment. We commit to hiring top talent and cultivating a culture based on merit, where everyone is welcomed, accepted, and valued, reflecting our belief in the importance of a supportive and inclusive culture. . Visit us at www.janussc.org

KEY QUALIFICATIONS

• Excellent Active Listening & Communication Skills: Polite, tactful, and well-presented, even under high pressure.
• Documentation Proficiency: Skilled at meeting aggressive deadlines with timely completion.
• Passionate & Self-Motivated: Outstanding organizational and time management abilities.
• Team-Oriented Experience: Positive demeanor in all work conditions.
• Meticulous Attention to Detail: Strong ability to retain and contextualize information.
• Client Service Excellence: Demonstrated ability to understand and address client needs effectively.
• Problem-Solving Skills: Proactive in identifying issues and providing solutions to enhance client satisfaction.
• Adaptability: Quick to adjust to changing client demands and work environments.
• Empathy & Patience: Ability to handle client concerns with understanding and patience.
• Other Duties as Assigned: Step into a dynamic role where you’ll tackle diverse tasks, contribute to innovative projects, and continuously grow and adapt to make a meaningful impact.

EDUCATION & EXPERIENCE

• One year’s experience in a healthcare setting.
• Ability to work with practice management and eHR systems.
• Knowledge of health insurance plans, healthcare terminology/procedures/practices and HIPAA regulations.
• This job requires some travel (up to 20%)

SKILLS:

• Excellent written and oral communication.
• Exceptional interpersonal skills and a compassionate nature.
• Bilingual - Spanish strongly preferred.

QUALIFICATIONS:

• Proficiency in any of the following platforms is preferred: Microsoft 365, Google Workspace, Apple iWork, or LibreOffice.
• Strong understanding of cloud-based and standalone office suite applications.
• Strong understanding of electronic health record (eHR) systems.
• Ability to troubleshoot and resolve technical issues related to office suites.

Please refer the Job description for details