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Client Services Representative at ServiceLink

, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

20.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Call center operations, Cisco Finesse, Verbal communication, Written communication, Data entry, Problem solving, Banking industry knowledge, Real estate industry knowledge, Construction industry knowledge, Typing speed

Industry

Financial Services

Description

Overview Are you a professional with strong attention to detail? Are you someone who has previous call center or customer service experience, preferably in the banking, construction or real estate industry? Are you someone who has experience with working in a fast paced environment? Do processes exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual such as you. Now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities A DAY IN THE LIFE In this role, you will… Respond to phone inquiries using Cisco Finesse Review email inquiries. Refer unresolved inquires to designated department or supervisor for review. Identify, research and resolve inquires Perform all other duties as assigned. Qualifications WHO YOU ARE You possess … Two or more years of experience in a call center, preferably in banking, real estate or construction industry Strong verbal and written communications skills The ability to excel in a fast paced environment. High School diploma or equivalent preferred Real Estate, Construction or Banking background preferred. . Experience with Cisco Finesse . Exceptional customer service skills Ability to type at least 45 words per minute. .

Responsibilities

The representative will respond to phone and email inquiries using Cisco Finesse to provide exceptional customer service. They are responsible for identifying, researching, and resolving inquiries or escalating them to the appropriate department.