Client Services Representative at SWAN Loveland

Loveland, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

25.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Call center, Inbound calls, Outbound calls, Appointment booking, Critical thinking, Problem solving, De-escalation, Data entry, Multi-tasking, Typing, Microsoft suite, Service titan, Communication, HVAC industry knowledge, Plumbing industry knowledge

Industry

Individual and Family Services

Description

Job Summary: Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives to join Swan Plumbing, Heating, and Air Conditioning. You’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience. As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! Key Responsibilities: Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate. Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution Proactively gain and maintain a complete understanding of our portfolio of products and services. Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times. Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts Qualifications and Requirements: 1-3 years of Call Center experience preferred HVAC & Plumbing Industry experience is a plus Ability to talk and type accurately; typing speed of at least 45 wpm Dedicated to providing superior client service Ability to manage multiple priorities within a fast-paced environment Strong judgment skills to make sound business decisions Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus Bilingual Spanish is a plus Benefits: Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous PTO, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment with a focus on teamwork and employee satisfaction. Work Environment: This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions. #SWNLP Pay Range $20—$25 USD About SWAN: Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly. We are always hiring friendly people who share our values of character, honor, and integrity. Privacy Policy

Responsibilities

The representative will manage high-volume inbound and outbound calls to book appointments and resolve client inquiries. They are responsible for maintaining accurate records, de-escalating concerns, and providing effective solutions while adhering to company productivity standards.