Client Services Representative at The Supply Room

Owings Mills, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

25.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Order Processing, Teamwork, Time Management, Problem Solving, Proficiency in MS Office, Attention to Detail, Professionalism, Positive Attitude, Self-Motivation, Flexibility, Integrity, Confidentiality, Clerical Skills, Innovative Mindset

Industry

Business Supplies & Equipment

Description

Job Details Job Location: Douron Owings Mills - Owings Mills, MD 21117 Position Type: Full Time Salary Range: $22.00 - $25.00 Hourly Job Shift: Day I. POSITION SUMMARY The Client Services Representative assists sales representatives and clients to facilitate smooth and timely order processing. This position develops and maintains excellent working relationships with clients. II. POSITION EXPECTATIONS Portrays a positive company image and engages in professional and friendly communications with clients Assists sales representatives and clients as needed regarding orders and requests via email, telephone, fax, and internet inquiries in a timely manner Analyzes client and salesperson inquiries to determine appropriate product literature and pricing schedules; recommends price changes based on company/client relationship Enters proposals/orders received for pricing into Team Design database software, reviewing for accuracy and ensuring complete information is provided Obtains payment terms, credit application, deposit, and delivery/site information from clients Coordinates regularly with various internal departments including obtaining installation quotes Communicates with vendors, factories, and freight companies to check on order statuses and/or troubleshoots issues Reviews orders on various reports and takes appropriate actions necessary to complete orders As needed, acts as backup receptionist: Answers incoming calls in a timely, efficient, and professional manner Performs clerical functions such as typing of letters, faxes, spreadsheets, etc. when no other clerical support is available Maintains customer confidence and protects operations by keeping information confidential Maintains a safe and clean working environment by complying with policies, procedures, and regulations Other duties as assigned III. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. Qualifications IV. MINIMUM QUALIFICATIONS & SKILLS Education, Certifications and /or Licenses: High school diploma or equivalent Experience: 3 months’ experience in a related role preferred Knowledge/Skills: Proficient PC skills using MS Office and other computer programs Familiarity with Team Design preferred Excellent presentation, listening, verbal, and written communication skills Ability to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done Ability to manage and organize time to meet objectives and deadlines Lives and leads by company values and serves as an example of the best we want to see in our team. Ability to interact professionally with customers, vendor partners, and fellow employees Highly motivated to learn and grow - self-directed and proactive Reliable and responsive Demonstrates honesty, integrity, and conscientiousness – cares about doing the right thing, not the easy thing Possesses a positive attitude and sense of humor Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges V. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate may be required to do the following: Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat Moving self in different positions to accomplish tasks in various environments Remaining in a stationary position, often standing or sitting for prolonged periods Moving about to accomplish tasks or moving from one worksite to another Adjusting or moving objects up to 25 pounds in all directions Communicating with others to exchange information Repeating motions that may include the wrists, hands and/or fingers Assessing the accuracy, neatness, and thoroughness of work Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. VI. WORKING CONDITIONS AND ENVIRONMENT This position primarily works in an indoor office environment. The noise level in the work environment is usually low to moderate. VII. COMPENSATION Wage range: $22.00 – $25.00 per hour, paid on a biweekly basis Medical, dental, and vision insurance available for single or family coverage for full-time employees Employer-paid disability, AD&D, and life insurances coverage Additional insurance and savings account opportunities 401(k) plans with company match for qualifying employees Paid time off and holidays About the Company TSRC, Inc. (The Supply Room Companies, Inc.) is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the largest independent office supply dealer in the Mid-Atlantic region, and have locations in Colorado, Delaware, Maryland, Virginia, and Wyoming. A family-owned and -operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve. TSRC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. If you are a qualified individual with a disability or are a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (804) 412-1200. TSRC, Inc. maintains a drug-free workplace.

Responsibilities

The Client Services Representative assists sales representatives and clients to facilitate smooth and timely order processing while maintaining excellent working relationships. They handle inquiries, enter proposals/orders, coordinate with internal departments, and communicate with vendors to ensure order completion.