At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

JOB SUMMARY:

Delivers positive customer service experience and sales solutions to our customers while assisting internal Sales team meet financial and business goals and objectives. Assist Sales Team with implementation of corporate initiatives as determined by Services Sales Leader. Identifies opportunities for growth and sales within the existing customer base and coordinates activities with the account management team to develop strategies to win. Collaborates with Estimating, Operations, Sales and Billing teams to ensure customer needs are supported. This position includes customer support and sales activities at client’s facilities as needed.

QUALIFICATIONS:

• Minimum of 2-year degree required.
• Experience not required, but experience in a customer service capacity a plus.
• Must be able to handle high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
• Proficient in Microsoft Office applications, particularly Excel and Word
• Mathematical Aptitude
• Must be able to travel and possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
• DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

• Ensure customer satisfaction, retention, and growth for assigned portfolio through proactive relationship management and timely response to inquiries and concerns.
• Drive the account management process, including development of customer profiles, account strategies, service delivery plans, budgeting, and regular site visits.
• Conduct frequent customer site visits to monitor service delivery, identify sales opportunities, and maintain strong customer communication.
• Collaborate with Service Resource Coordinators to schedule technicians and secure necessary parts/materials to meet customer obligations and company profitability goals
• Lead T&M and Quoted Job pull-through opportunities by working with account managers and estimators on proposal creation and timely delivery to customers.
• Manage accounts receivable communications, service agreement renewals, booking processes, and achievement of monthly targets.
• Monitor and review financial performance of assigned accounts monthly, providing corrective action plans for underperforming agreements.
• Provide regular updates and planning through weekly activity reports, participate in sales meetings, and attend customer support development trainings.